Support Centre - Search Search | Browse User Guide | Track My Order
Search

Why can't I view my album using the albumshare URL?

If you are having trouble viewing your album using the albumshare URL, it may be related to the web browser you are using.  Opening the link in a different browser can solve the problem.  Are you able to try opening the link in Mozilla Firefox or Google Chrome to see if that works?  To do this, simply copy the link and paste it into the address bar of either of the above web browsers. 

If you are still having trouble, you may need to update your Flash Player as our share URL requires an updated version of Flash to work. 

Please also be aware that Chrome have recently updated their privacy settings and made changes to the Flash Player accessibility. 


The easiest and quickest way to allow Flash on a Chrome browser is the click on the padlock icon which says "secure" on the left hand side of the address tool bar. This will then give you a drop down menu and you can select flash then allow which will run flash player after you have reloaded the page.

To update your Chrome settings so you can view your albumshare URL, please follow the steps below: 

1 - Go to settings on the right-hand side of the browser bar (click on the 3 Dots and then select 'Settings') 
2 - Select 'Advanced Settings' at the bottom of the next page 
3 - Select 'Privacy'. Then select 'Content Settings' 
4 - Scroll down to 'Flash' and select 'Allow Sites to Run Flash' 
6 - Click 'Finished' and reload your share URL page - Your preview should be visible now.

Rate:
Can't find what you're looking for?Contact UsChat UsBackPowered by pictureworks
Shipping

Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.

Contact

Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.

CONTACT