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What measures do you use to keep my credit card details secure?

We have two levels of security in place:

Firstly, we employ 128bit SSL encryption between the albumworks editor and our back end systems. The albumworks editor is used to design and order your product.  A separate process is then invoked for the payments process. The information passed during the ordering process is your contact details, your delivery address and which product you are ordering.  All this information is encrypted using SSL.

Secondly, our payments are processed via the NAB Transact system which uses all the latest encryption and security measures. The payment process involves the passing of an AlbumID to NAB Transact plus your payment details. We cannot see this information as the connection occurs only between you and NAB Transact. We are simply informed by NAB Transact that payment was successful for a given AlbumID. This means that we do not see and do not store any credit card information.

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Our priority is to make all your products as fast as we can - but never at the expense of quality. In fact 95% off all items are manufactured and dispatched within 2-4 business days. However we do recommend allowing 7 business days for dispatch for those rare occasions when your order doesn't pass internal quality control.

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Still have questions? Ask us! Our amazing Customer Service team are all experts in Photo Book creation. And they're right here in Australia with you. So on the rare occasion an issue arises, we can sort it out as fast as possible.

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